Step 3: Under Troubleshoot, click on Playing Audio in the right panel. Step 2: Click on Update & Security followed by Troubleshoot in the left panel. Step 1: Open Windows settings from Start Menu or press Windows + I shortcut. If for some reason, the ‘Troubleshoot sound problems’ option isn’t available in the taskbar, you can start it from settings too. Right-click on the Speaker/Headphone icon in the taskbar of your PC. Follow the on-screen instructions to update the driver. Right-click on your audio driver and select Uninstall device. Complete the process using the on-screen instructions. Go to the Driver tab and choose Roll Back Driver. Right-click on your audio driver and select Properties. Hopefully, the audio is restored on your PC. Right-click on your audio driver and select Update driver. In the Device Manager, click on the arrow next to ‘Sound, video and game controllers’ to expand it. I compiled methods to fix your sound issues. What is the make and model of your laptop? I understand you're having sound issues on your laptop. I'm John an Independent Advisor and a Microsoft user like you.I'm sorry you've had a frustrating time, but I'm glad you messaged so that we can research this and determine what causing the problem.
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